Frequently Asked Questions
Answers to common questions about ordering, delivery, and store service.
Do I need an account to order?
No. You can order as a guest. You give us your name, phone number and address, and you get an order number to track the order with.
How is the delivery cost decided?
Delivery cost varies by area, so we agree it with you on WhatsApp after you place the order. It is not added automatically to the price.
What payment methods are available?
Cash on delivery, or Sham Cash arranged with us on WhatsApp. We do not take online payments through the site and never ask for card details.
Where do you deliver?
Delivery is available inside Aleppo, and to other Syrian governorates depending on the destination. Ask us about your area on WhatsApp if you are unsure.
Are prices in dollars or Syrian pounds?
Prices are set in US dollars. You can view them in Syrian pounds using the currency switcher at the top of the page, converted at the store's exchange rate.
Is the quantity shown real?
Yes. The number shown is what is actually available, and it drops when stock is reserved for an order. Below five units you see a notice with the number remaining.
How long is stock held after I order?
24 hours. If the order is not confirmed within that window, the reservation is released and the items return to stock.
An item is out of stock — when does it return?
Use the "Ask on WhatsApp" button on the product page and we will tell you whether a new batch is coming and when.
Is there a warranty?
Yes, one month from delivery against manufacturing defects. The details and exclusions are on the returns and warranty page.
How do I track my order?
From the order tracking page — enter your order number and primary phone number to see the order's status and details.