Returns and warranty

Check on delivery

Inspect the item at the moment of delivery, in front of the courier. If there is visible damage to the packaging or the item, or it is not what you ordered, refuse it or tell us immediately.

Returns

You can return a product within 3 days of receiving it, provided it is:

• in its original condition with all accessories and packaging;
• not used in a way that leaves marks;
• accompanied by the order number.

The cost of returning the item is the buyer's, unless the return is due to a manufacturing defect or a mistake on our side.

Manufacturing defects

If a manufacturing defect appears, we replace or repair the item depending on the case and on availability. A manufacturing defect covers switch, sensor, battery or wireless connectivity faults that appear in normal use.

Not covered

• Damage from misuse, drops or liquids.
• Scratches and normal signs of use.
• Items opened or repaired outside the store.

Warranty period

The warranty is one month from the date of delivery against manufacturing defects.

How to request a return or warranty

Contact us on WhatsApp with your order number and a photo or video showing the problem: +963 946 585 473. We will reply with the next steps.